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As part of the evaluation of the Robert Wood Johnson Foundation's AF4Q initiative, the evaluation team has conducted two rounds of the Consumer Survey, a survey of adults with one or more of the following chronic conditions: diabetes, hypertension, heart disease, asthma, or depression. The Consumer Survey was administered to gather information on the level of consumer engagement in the 17 AF4Q communities as well as on a national comparison sample. Survey results may assist communities in planning and intervention activities, and researchers in assessing consumer engagement and how it changes over time.

Survey questions focus on: patient activation; consumer knowledge of publicly available performance reports that highlight quality differences among physicians, hospitals, and health plans; the ability to be an effective consumer in the context of a physician visit; patient knowledge about her/his illness; skills and willingness to self-manage the illness; and the impact of insurance, new insurance designs, and out-of-pocket costs to access care.

To lean more about our Consumer Survey methods please see our round 2 methods reports:

AF4Q Consumer Survey Methods - Round 2 in 14 Original Communities

AF4Q Consumer Survey Methods - Round 2 in 3 New Communities

Published Articles using Consumer Survey Data

Taking the Long View
How Well Do Patient Activation Scores Predict Outcomes Four Years Later?

Medical Care Research and Review, 2015

What Influences the Awareness of Physician Quality Information? Implications for Medicare

Medicare and Medicaid Research and Review, 2014

Patient-Physician Role Relationships and Patient Activation: The Moderating Effects of Race and Ethnicity

Medical Care Research and Review, 2014

Editors and Researchers Beware: Calculating Response Rates in Random Digit Dial Health Surveys

Health Care Management and Review, 2013

Care Coordination for the Chronically Ill: Understanding the Patient's Perspective

Health Services Research, 2012

Chronic Illness and Patient Satisfaction

Health Services Research, 2012

Patient-Centered Care and Emergency Department Utilization: A Path Analysis of the Mediating Effects of Care Coordination and Delays in Care

Medical Care Research and Review, 2012

Patient-Physician Role Relationship and Patient Activation Among Individuals with Chronic Illness

Health Services Research, 2012

Consumer Trust in Sources of Provider Quality Information

Medical Care Research and Review, 2011

Click Here for a Full List of Evaluation Team Publications