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Service and Quality Leadership

  • Service Quality Leadership
  • Service Recovery Management
  • Product and Process Innovation in Hospitality
  • Hospitality Spanish

Operations Management

  • Operations Decision Making
  • Operations Analysis
  • Project Management
  • Risk Analysis in Decision Making
  • Forecasting
  • Continuous Process Improvement

Customer-Driven Culture

  • Leadership in Turbulent Times
  • Essential Leadership Skills
  • Communications for Senior Mangers
  • Managing Conflict
  • Plain English
  • Peer Coaching
  • Servant Leadership
  • Recruitment, Retention, and Selection
  • Training and Development

Financial Performance

  • Financial Statement Analysis
  • Cost Behavior
  • Decision Analysis for Driving Profits
  • Strategic Financial Management for Hotels
  • Value Creation in Hospitality Operations
  • Revenue Management
  • Budgeting

Marketing and Strategy

  • Segmentation Strategy
  • Marketing Research
  • New Product Development
  • Advertising and Public Relations Strategy
  • Competitive Priorities
  • Revenue Management

Hotel Valuation Seminar

  • Financial Analysis of Hotel Investments
  • Control of Hotel Real Estate
  • Developing an Asset Management Strategy
  • Achieving Hotel Asset Management Objectives
  • Valuing Hotel Investments Through Effective Forecasting
  • Valuing Hotel Intellectual Property and Structuring the Capital Stack

Gaming Management

  • History of Gaming
  • Social and Economic Impacts of Gaming
  • Gaming Regulations
  • Gaming Operations

Culinary for Foodservice Executives

  • Cuisines of the World
  • Introduction to Sensory
  • Taste: Interpreting Qualitative Guest Feedback
  • Simply Good Food
  • Menu Engineering

Inclusion for Service Providers

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