Programs

Service and Quality Leadership

• Service Quality Leadership
• Service Recovery Management
• Product and Process Innovation in Hospitality
• Hospitality Spanish

Operations Management

• Operations Decision Making
• Operations Analysis
• Project Management
• Risk Analysis in Decision Making
• Forecasting
• Continuous Process Improvement

Customer-Driven Culture

• Leadership in Turbulent Times
• Essential Leadership Skills
• Communications for Senior Mangers
• Managing Conflict
• Plain English
• Peer Coaching
• Servant Leadership
• Recruitment, Retention, and Selection
• Training and Development

Financial Performance

• Financial Statement Analysis
• Cost Behavior
• Decision Analysis for Driving Profits
• Strategic Financial Management for Hotels
• Value Creation in Hospitality Operations
• Revenue Management
• Budgeting

Marketing and Strategy

• Segmentation Strategy
• Marketing Research
• New Product Development
• Advertising and Public Relations Strategy
• Competitive Priorities
• Revenue Management

Hotel Valuation Seminar

• Financial Analysis of Hotel Investments
• Control of Hotel Real Estate
• Developing an Asset Management Strategy
• Achieving Hotel Asset Management Objectives
• Valuing Hotel Investments Through Effective Forecasting
• Valuing Hotel Intellectual Property and Structuring the Capital Stack

Gaming Management

• History of Gaming
• Social and Economic Impacts of Gaming
• Gaming Regulations
• Gaming Operations

Culinary for Foodservice Executives

• Cuisines of the World
• Introduction to Sensory
• Taste: Interpreting Qualitative Guest Feedback
• Simply Good Food
• Menu Engineering

Inclusion for Service Providers

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