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Anna S. Mattila
Marriott Professor of Lodging Management
Professor-in-Charge Graduate Program
Summary Statement

My research focuses on social media, service recovery, Servicescape, prosocial behaviors, emotions, cross-cultural research, healthy eating, and wellness

Department
  • Hospitality Management - HM/SHM
  • Graduate Program
  • Graduate Professor-in-Charge
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Education
  • B.S. Cornell University
  • M.B.A University of Hartford
  • Ph.D. Cornell University
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Phone
Email
Office Address
224 Mateer Building
The Pennsylvania State University
University Park, PA 16802
Fax
814-863-4257
Specializations

Services marketing, Consumer behavior

Grants and Research Projects

social media, service recovery, Servicescape, prosocial behaviors, emotions, cross-cultural research, healthy eating, and wellness

Publications

Articles Accepted for Publication (Forthcoming)

 

Choi, S; Mattila, A. & Quadri-Felitti, D. Donation Appeals Rewarding Fitness in the context of CSR Initiatives, Journal of Services Marketing

 

Shin, J; Hwang, Y. & Mattila, A. "Who will book a table for one? The solo service consumption experience", Journal of Services Marketing.

 

Liu, S. Q., & Mattila, A. S. Apple Pay: Coolness and embarrassment in the service encounter. International Journal of Hospitality Management.

 

Shin, J., & Mattila, A. S. In search of diners responsive to health cues: Insights from US consumers. International Journal of Hospitality Management.

 

Hwang, Y., & Mattila, A. S. Spillover Effects of Status Demotion on Customer Reactions to Loyalty Reward Promotions: The Role of Need for Status and Exclusivity. Journal of Travel Research.

 

Ozanne, M., Liu, Q.S. & Mattila, A. "Are Attractive Reviewers More Persuasive?Examining the Role of Physical Attractiveness in Online Reviews", Journal of Consumer Marketing.

 

Choi, S., Liu, Q.S. & Mattila, A. “How May I Help You” Says a Robot: Examiing Language Styles in Service Encounters”, International Journal of Hospitality Management.

 

Cho,H., Mattila,  A., & Bordi, P. "It tastes better when Bach meets red: The role of music and plate color on food evaluation" British Food Journal.

 

Bi, Y. & Mattila, A. “How Rational Thinking Thinking Style Affect Sales Promotion Effectiveness”, International Journal of Hospitality Management.

 

Fan, A., Her, E., Almanza, B. & Mattila, A. “ Are Vegetarain Customers More Green”, Journal of Foodservice Business Research.

 

Fan, A., Wu, L., Miao, L. & Mattila, A. “When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal”, Journal of Hospitality Marketing and Management.

 

 

Published

 

Mattila, A. S. (2019). A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for 'luminaries' special issue of International Journal of Hospitality Management). International Journal of Hospitality Management, 76(Part B), 10-12.

 

Jang, J. K., & Mattila, A. S. (2019). The effect of core menu attribute, green menu background, and gender on consumers’ attitudes toward Korean dishes. Journal of Foodservice Business Research, 22(1), 37-49.

 

Hwang, Y., & Mattila, A. S. (2019). Feeling left out and losing control: The interactive effect of social exclusion and gender on brand attitude. International Journal of Hospitality Management, 77, 303-310.

 

Liu, S. Q., Choi, S., & Mattila, A. S. (2019). Love is in the menu: Leveraging healthy restaurant brands with handwritten typeface. Journal of Business Research, 98, 289-298.

 

Choi, CB; Choi, S. & Mattila, A.S. (2019) The role of reference prices in the lodging industry: the moderating effect of an individual’s psychological state, Journal of Travel & Tourism Marketing, 36:4, 511-520

 

Ozanne, M., Tews, M. J., & Mattila, A. S. (2019). "Are tattoos still a taboo? The effect of employee tattoos on customers’ service failure perceptions", International Journal of Contemporary Hospitality Management, 31 (2), 874-889.

 

Shin, J., & Mattila, A. S. (2019). When organic food choices shape subsequent food choices: The interplay of gender and health consciousness. International Journal of Hospitality Management, 76, 94-101.