Information Systems and Services (ISS) - Computing Support
Quick Reference Guide
The Division of Information Systems and Services is a service organization available to all departments, schools, and research centers in the college. We provide assistance to our faculty, staff, and students on any matter related to information technology in use in our college. Our offices are located in 16 BBH Building. Our hours are Mon-Fri 8-4:30. Our phone number is 814-865-INFO (4636), and our email address is firstname.lastname@example.org. Contact info for all ISS staff is located here.
How Our System Operates
We are open during our normal business hours of 8 AM to 4:30 PM Monday through Friday.
How do we deliver our most sought-after services?
Desktop Support: Submit a service request ticket. If you would like to schedule an appointment, either virtually or in our office with one of our Technicians, please request a meeting using our ticket request system. In your ticket, please be as specific as possible with the issue that you are having.
IT Consulting (Hardware and Software approvals, purchasing advice, and ordering): Please submit a ticket and one of our Consultants will be back in touch.
Network, Servers or Security (NSS) Concerns: Please submit a ticket and one of our NSS staff members will be in touch.
NOTE: General Purpose Classrooms are supported by Penn State IT. They can be reached at 777-0035.
ISS Mission Statement
To provide expert help and consultation to members of the College of Health and Human Development in support of the absolute need to utilize Information Technology to achieve academic, research and administration goals