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HHD COMMUNITY: Hours of operation for HHD departments, business units, and centers: hhd.psu.edu/hours-of-operation. All HHD updates: hhd.psu.edu/VirusInfo. All Penn State updates: sites.psu.edu/virusinfo.

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ATTENTION: Timely information due to the change to remote working caused by COVID-19 can be found on our News and Alerts page. ISS plans to continue working remotely in Fall, 2020.

About

The Division of Information Systems and Services is a service organization available to all departments, schools, and research centers in the college. We provide assistance to our faculty, staff, and students on any matter related to information technology in use in our college. Our offices are located in 16 BBH Building. Our hours are Mon-Fri 8-4:30. Our phone is 865-INFO, and our email address is iss-helpdesk@psu.edu. Contact info for all ISS staff is located here.

How Our System Operates

“When you are out, we are in.”

ISS will continue to operate in a safe, low to no-touch manner Fall Semester, 2020, as we have done since Mid-March. We will follow all Federal, State, and University Guidelines related to the COVID Pandemic. If our work requires a visit to your on-campus office, we will schedule our visit when you are out of your office, minimizing contact and maintaining social distancing. We offer equipment drop off and pick up directly from your office.

REMINDER: We are not allowing walk-ins at our offices in 16 BBH at this time. You can schedule an appointment with us if you would like personalized service. See more info below.

How do we deliver our most sought-after services?

Desktop Support: Submit a service request ticket. NEW: If you would like to schedule an appointment, either virtually or in our office with one of our Technicians, please request a meeting using our ticket request system. In your ticket please state the reason you are requesting the appointment and when you would be available to stop in. We will reserve a time for your visit. Please follow all PSU COVID practices including maintaining safe distances and mask-wearing for in-office visits.

IT Consulting (Hardware and Software approvals, purchasing advice, and ordering): Please submit a ticket and one of our Consultants will be back in touch.

Network, Servers or Security (NSS) Concerns: Please submit a ticket and one of our NSS staff members will be in touch.

For administrative issues please contact Craig Gruneberg (CraigG@psu.edu) or Kevin Kelliher (kxk84@psu.edu).

NOTE: General Purpose Classrooms are supported by Penn State IT. They can be reached at 777-0035.

ISS Mission Statement

To provide expert help and consultation to members of the College of Health and Human Development in support of the absolute need to utilize Information Technology to achieve academic, research and administration goals