WAMMER Method

The WAMMER Method for Inclusive Customer Service

The WAMMER Method is the Hospitality Leadership Institute's preferred approach to creating inclusive and accessible customer service. This approach provides an easy-to-remember, methodical approach to addressing the unique needs of customers with disabilities. When a customer with a disability walks through your organization's door, you will want your staff to have WAMMER in their "toolbox." Be sure to ask about WAMMER for your training program.