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Penn State will be closed for winter break from Dec. 24, 2025 through Jan. 4, 2026. Normal business hours will resume Jan. 5, 2026.

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Last Name
Academic Program Coordinator
Department
  • Hospitality Management - HM/SHM
Marriott Professor of Lodging Management
Professor-in-Charge Graduate Program
Summary Statement

My research focuses on social media, service recovery, Servicescape, prosocial behaviors, emotions, cross-cultural research, healthy eating, and wellness

Department
  • Hospitality Management - HM/SHM