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HHD COMMUNITY: Hours of operation for HHD departments, business units, and centers: hhd.psu.edu/hours-of-operation. All HHD updates: hhd.psu.edu/VirusInfo. All Penn State updates: sites.psu.edu/virusinfo.

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Mission  

To provide expert Information Technology assistance and consultation to members of the College in support of their academic, research, service and administration goals.
 

Critical Functions

  • IT Administration
  • IT Service desk
  • Security, Server and Network Support
     

Frequently Asked Questions

What are the hours of operation for ISS? icon-olus-circle

The ISS office is open weekdays from 8AM to 4:30PM.  Off hours assistance on an emergency basis only.

Has the ISS operating model been adjusted in response to COVID? icon-olus-circle

ISS will continue operating remotely in Fall ’20.  All ISS services are available and are being delivered through touchless practices with face-to-face interactions at a minimum.  When necessary, appointments for support are available by contacting ISS.

How do I request IT assistance? icon-olus-circle

How do I request IT assistance?
Phone: (814) 865-INFO (865-4636)
Email requests to: iss-helpdesk@psu.edu
Submit an on-line request 
 

Where is ISS located? icon-olus-circle

In the basement of the Biobehavioral Health (BBH) Building, room 16 

Is IT support available for research related activities? icon-olus-circle

Yes, ISS and the HHD Research Office collaborate to deliver consolidated IT support.  Chris Greiner is the IT Concierge in the HHD Research Office.

Does ISS manage and support all IT services? icon-olus-circle

Many common IT services such as email and storage are managed by Penn State IT units that are not directly linked with ISS or HHD.  The ISS office is familiar with these externally IT supported services and should be the initial option for IT related questions or requests for service.

Key Related Resources

Information Systems and Services

Personnel List

Appointment Type
Accepting Graduate Students?
Director - Information Systems and Services
CIO- Health and Human Development
Summary Statement

Craig has been with the College since 1993. His work as a UNIX administrator propelled him to be the manager of Information Systems and Services (ISS), the IT service provider in HHD. Since 1997 Craig has been directing the operation of ISS.

Department
  • Administration
Operations Manager
Department
  • Health and Human Development
Appointment Type
Accepting Graduate Students?
IT Consultant
Summary Statement

Charlie joined us from Liberal Arts. He and Matt Harter form our IT Consultant Team. Their main role is to assist all College members in making the best purchases of hardware and software that can be made. He also distributes licenses for Qualtrics.

Department
  • Consulting
IT Consultant
Summary Statement

Matt joined us from the President's Office. He and Charlie Halcomb form our IT Consultant Team. Matt also supervises tech spaces in HHD, working with outside A/V integrators for room updates. Please work with our Consultants when you are purchasing hardware or software.

Department
  • Consulting
Appointment Type
Accepting Graduate Students?
IT Support Specialist
Department
  • Help Desk
Assistant Director - Information Systems and Services
IT Manager - Helpdesk
Summary Statement

Matt joined the College of HHD in 2011 from his previous position as a Help Desk Manager at Florida Coastal School of Law.  His current role includes leading the Help Desk team, project management, strategic initiatives, and supporting the mission of HHD.

 

Department
  • Help Desk
IT Support Specialist
Summary Statement

Tony joined us from the IT staff in Arts and Architecture. In addition to his work supporting the computing needs of the College he also takes care of Starfish.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Ryan is a graduate of SHM. He is manning our Front Desk, greeting visitors in person and on the phone. Since Ryan "does not get out much" please say Hi to Ryan when you see him!

Department
  • Help Desk
IT Support Specialist
Summary Statement

Gary joined us from PSU Outreach. In addition to helping the College with desktop computing, he is also tasked with supporting and improving our Digital Signage across the College.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Taylor is a graduate of Juanita College. He is manning our Front Desk, greeting visitors in person and on the phone. Please say Hi to Taylor when you stop in!

Department
  • Help Desk
Appointment Type
Accepting Graduate Students?
Systems Administrator
Department
  • System Administration
System Administrator
Department
  • System Administration
System Administrator
Summary Statement

Corey joined Penn State in 2004 with the College of Engineering, then joined the College of Health and Human Development in 2019.  He augments the Sys Admin team to help provide and maintain the systems and services necessary to keep the College running smoothly and securely.

Department
  • System Administration