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Mission  

To provide expert Information Technology assistance and consultation to members of the College in support of their academic, research, service and administration goals.
 

Critical Functions

  • IT Administration
  • IT Service desk
  • Security, Server and Network Support
     

Frequently Asked Questions

What are the hours of operation for ISS? icon-olus-circle

The ISS office is open weekdays from 8AM to 4:30PM.  Walk-ins are welcome, please stop by.  Off hours assistance on an emergency basis only.

How do I request IT assistance? icon-olus-circle

How do I request IT assistance?
Phone: (814) 865-INFO (865-4636)
Email requests to: iss-helpdesk@psu.edu
Submit an on-line request 
 

Where is ISS located? icon-olus-circle

In the basement of the Biobehavioral Health (BBH) Building, room 16 

Is IT support available for research related activities? icon-olus-circle

Yes, ISS collaborates with the HHD Research Office to deliver consolidated IT support.  

Does ISS manage and support all IT services? icon-olus-circle

Many common IT services such as email and storage are managed by Penn State IT units that are not directly linked with ISS or HHD.  The ISS office is familiar with these externally IT supported services and should be the initial option for IT related questions or requests for service.

Personnel List

Appointment Type
Accepting Graduate Students?
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Key Related Resource

Information Systems and Services