Skip to main content

Masking is required in all indoor public spaces in University buildings, regardless of vaccination status, until further notice. See details >>

home
Departments/Centers
caret-down
caret-up
Faculty/Staff Resources
caret-down
caret-up
Contacts/Directory
caret-down
caret-up
times-circle
What is Health and Human Development?

Diverse fields of study that share one
common goal: enriching the lives of others.

Search search
Mobile Search:

Mission  

To provide expert Information Technology assistance and consultation to members of the College in support of their academic, research, service and administration goals.
 

Critical Functions

  • IT Administration: Craig Gruneberg
  • IT Service Desk: Matt Dunmire
  • Network, Security and Server Support: Bill Cooke
     

Frequently Asked Questions

What are the hours of operation for ISS? icon-olus-circle

The ISS office is open weekdays from 8AM to 4:30PM.  Off hours assistance on an emergency basis only.

Has the ISS operating model been adjusted in response to COVID? icon-olus-circle

ISS will be returning to our normal service delivery model for Fall ’21. When necessary, appointments for support are available by contacting ISS.

How do I request IT assistance? icon-olus-circle

There are three primary methods to request support:

  • Call the ISS Service Desk: (814) 865-INFO, 865-4636
  • Email requests to: iss-helpdesk@psu.edu
  • Submit an on-line request through the ISS ticketing system: link to ISS Service Request website
  • ISS Service Desk walk-up in BBH 16
Where is ISS located? icon-olus-circle

In the basement of the BBH Building, room 16 (link to campus map showing BBH building).

Is IT support available for research related activities? icon-olus-circle

Yes, ISS and the HHD Research Office collaborate to deliver consolidated IT support.  Chris Greiner (cvg6@psu.edu) is the Research IT Director for HHD.

Does ISS manage and support all IT services? icon-olus-circle

Many common IT services such as email and storage are delivered by Penn State IT units that are not organizationally linked to ISS or HHD.  ISS is familiar with the IT services delivered by external organizations and should be your first option for IT related questions and requests for support.

Key Related Resources

Information Systems and Services

Personnel List

Find

Last Name
Director - Information Systems and Services
CIO- Health and Human Development
Summary Statement

Craig has been with the College since 1993. His work as a UNIX administrator propelled him to be the manager of Information Systems and Services (ISS), the IT service provider in HHD.

Department
  • Information Systems and Services - ISS
Director of Operations
Department
  • Facilities

Find

Last Name
IT Consultant
Summary Statement

Charlie joined us from Liberal Arts. He and Matt Harter form our IT Consultant Team. Their main role is to assist all College members in making the best purchases of hardware and software that can be made. He also distributes licenses for Qualtrics.

Department
  • Consulting
IT Consultant
Summary Statement

Matt joined us from the President's Office. He and Charlie Halcomb form our IT Consultant Team. Matt also supervises tech spaces in HHD, working with outside A/V integrators for room updates. Please work with our Consultants when you are purchasing hardware or software.

Department
  • Consulting

Find

Last Name
IT Support Specialist
Department
  • Help Desk
Assistant Director - Information Systems and Services
IT Manager - Helpdesk
Summary Statement

Matt joined the College of HHD in 2011 from his previous position as a Help Desk Manager at Florida Coastal School of Law.  His current role includes leading the Help Desk team, project management, strategic initiatives, and supporting the mission of HHD.

 

Department
  • Help Desk
IT Support Specialist
Summary Statement

Tony joined us from the IT staff in Arts and Architecture. In addition to his work supporting the computing needs of the College he also takes care of Starfish.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Ryan is a graduate of SHM. He is manning our Front Desk, greeting visitors in person and on the phone. Since Ryan "does not get out much" please say Hi to Ryan when you see him!

Department
  • Help Desk
IT Support Specialist
Summary Statement

Gary joined us from PSU Outreach. In addition to helping the College with desktop computing, he is also tasked with supporting and improving our Digital Signage across the College.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Taylor is a graduate of Juanita College. He is manning our Front Desk, greeting visitors in person and on the phone. Please say Hi to Taylor when you stop in!

Department
  • Help Desk

Find

Last Name
Systems Administrator
Department
  • System Administration
System Administrator
Department
  • System Administration
System Administrator
Summary Statement

Corey joined Penn State in 2004 with the College of Engineering, then joined the College of Health and Human Development in 2019.  He augments the Sys Admin team to help provide and maintain the systems and services necessary to keep the College running smoothly and securely.

Department
  • System Administration