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Through innovative research projects, world-class faculty members and students in Penn State’s School of Hospitality Management (SHM) explore the broad and deep factors affecting consumer behavior and the delivery of services, including the psycho-economical influences on food service decisions, workplace culture and inclusion, best practices in marketing and management — and much more.

Having earned a superior global reputation among peer scholars, SHM produces applied research outcomes that are put to use every day outside of academia in real-world service and hospitality settings.

Featured:

Hotel Industry Board Diversity Report

Fourth Annual Report Benchmarking Black Representation in Hotel Industry Leadership

Sixth Annual Report Benchmarking Women in Hotel Industry Leadership

2025 Hotel Benchmarking Report

What are our faculty researching currently?

  • Dr. Anna Mattila is examining service robots and cause-related marketing in the hospitality industry.
  • Dr. Amit Sharma is investigating decision-making through behavioral assessment of cost-benefit analysis in the foodservice system, and economic impact of hospitality and tourism industries.
  • Dr. Seoki Lee is researching how Corporate Social Responsibility (CSR) / Environmental, Social, and Governance (ESG) creates value in general and also provides resilience - specifically during the COVID-19 pandemic for the global hospitality industry.
  • Dr. Phil Jolly is researching diversity and inclusion in high-level hospitality leadership.
  • Dr. Michael Tews’ current research focuses on employee turnover and retention, fun in the workplace, and staffing, training, and development.
  • Dr. Chandler Yu specializes in current research in organizational training and design, employee well-being, human resource management, and crisis management with an emphasis on the foodservice industry.

If you want to learn more about our faculty’s extensive research, you can review a member’s publications either by clicking their hyperlinked names or finding their contact page in the directory.