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School of Hospitality Management
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Through innovative research projects, world-class faculty members and students in Penn State’s School of Hospitality Management (SHM) explore the broad and deep factors affecting consumer behavior and the delivery of services, including the psycho-economical influences on food service decisions, workplace culture and inclusion, best practices in marketing and management — and much more.

Having earned a superior global reputation among peer scholars, SHM produces applied research outcomes that are put to use every day outside of academia in real-world service and hospitality settings.

Featured:

Hotel Industry Board Diversity Report

Fourth Annual Report Benchmarking Black Representation in Hotel Industry Leadership

Sixth Annual Report Benchmarking Women in Hotel Industry Leadership

What are our faculty researching currently?

  • Dr. Anna Mattila is examining service robots and cause-related marketing in the hospitality industry.
  • Dr. Amit Sharma is investigating decision-making through behavioral assessment of cost-benefit analysis in the foodservice system, and economic impact of hospitality and tourism industries.
  • Dr. Seoki Lee is researching how Corporate Social Responsibility (CSR) / Environmental, Social, and Governance (ESG) creates value in general and also provides resilience - specifically during the COVID-19 pandemic for the global hospitality industry.
  • Dr. Phil Jolly is researching diversity and inclusion in high-level hospitality leadership.
  • Dr. Michael Tews’ current research focuses on employee turnover and retention, fun in the workplace, and staffing, training, and development.
  • Dr. Chandler Yu specializes in current research in organizational training and design, employee well-being, human resource management, and crisis management with an emphasis on the foodservice industry.

If you want to learn more about our faculty’s extensive research, you can review a member’s publications either by clicking their hyperlinked names or finding their contact page in the directory.